Database Support

Database Services ensures that customer databases are protected and monitored by establishing backup and recovery procedures, providing a secure database environment, and monitoring database performance.

Services provided with the standard database support package include:

• Initial database software installation, including configuration and verification as required
• Performance of daily or weekly backups to disk, as requested by customer
• Management and monitoring of disk space
• Database restoration, as needed
• Rebuilding of database indexes, as required
• A primary on-call DBA to respond to alerts and customer issues as defined by the level of customer support