Desktop Support

A desktop support specialist is an information technology (IT) professional who maintains computer hardware and software systems. They’re responsible for installing new programs, managing updates and providing technical support. Responsibilities typically include:

• Diagnosing and resolving technical issues with hardware or software systems

• Speaking with users over the phone, in person or via online chat to understand and troubleshoot technical issues

• Determining the need for and subsequently providing system reconfiguration

• Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements

• Documenting technical support procedures and maintaining customer records

• Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems

• Completing thorough installations on the client environment by taking backups of data, upgrading systems as needed and installing new software or hardware solutions